Welcome to Herer Aviation Solutions
What We Do
At Herer Aviation Solutions, we offer a range of core Consulting, Training, Market Analysis, and Research services to Civil Aviation Authorities, Airports, Airlines, Ground Handling Agencies, Teaching Institutions, Travel Agencies and Catering and Fuel suppliers in the East African region. Whether you are a Civil Aviation Authority, Airline, Airport, Ground Handling Agent, University, Fuel and Catering supplier and Travel Agency we’ll bring you a tailored solutions that work for you. As an expert in the aviation field, we get the bigger picture – but we’ll always focus in on the specific challenge your business face and provide solutions that make a lasting impact on your business
An airport operator should ensure that all operational personnel are trained and competent to operate in those safety-critical areas. There are many activities that are performed on the airside area of an airport and an understanding of these is essential for a safe and efficient conduct of aircraft and vehicle movements. By taking up this course you will gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.
This course will provide learners with a further and deeper understanding into working as an airline cabin crew. You will study a variety of subjects on this course including the role and responsibilities of cabin crew on board an aircraft; airline health, safety and security on the aircraft and at the airport; aviation terminology and world geography; aviation medicine and emergency procedures. You will develop your communications skills and understand how to deliver excellent standards of customer service.
By taking up this course you will understand the unique operating environment and requirements of staff engaged in passenger service occupations. Identify the skills and characteristics required for passenger service agents to be effective. Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents. Demonstrate an understanding of the written skills [and standards] required of passenger service agents. Describe the essential features and equipment encountered in a passenger service agents environment. Describe the service standards required of passenger service operatives
Travel Agents book airline tickets, hotels, and holidays on behalf of their customers, helping them plan every aspect of their trip to ensure that they’re getting the most of their time away. The course guides you the ways of becoming a travel agent and introduces you with the popular destination countries, tour and niche products, travel industry laws and regulations, and more.
Fares and Ticketing
You will learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible. With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers’ trust
You will learn duties, responsibilities, and local and international aviation regulations. You will be proficient in meteorology, emergency systems and procedures, security, communications, air traffic control, navigation principles and systems, instrument approach procedures, charting, airspace, aerodynamics, aircraft systems and performance, extended range operations, terrain driftdown, weight (mass) and balance, minimum equipment lists, configuration deviation lists, international ops, regulations, icing, flight planning, fuel conservations, human factors, dispatch resource management and practical dispatching. You will be familiar with operation control/dispatch software such as flight planning systems, crew scheduling, airport analysis/aircraft performance analysis, NavData, Electronic Flight Bag (EFB) and other related products.
In addition to providing aviation courses, we advise and offer unparalleled consulting to Civil Aviation Authorities, Airports, Airlines and other aviation stakeholders on aviation regulations, aviation safety and security, compliance, strategy and business plan developments, and many more areas.
As an expert in the field of aviation, Herer Aviation Solutions provide high quality training to Civil Aviation Authorities, Airlines, Airports, Ground Handling Agencies, and all other stakeholders on number of areas including Customer services, safety, security, operations and more.
We conduct a world class research on behalf of our clients in the aviation industry. Our research is based on rigorous analysis, detailed empirical evidence and in-depth local and regional market knowledge. We conduct tailored research for our clients. Market analysis is one of the research services we do for our clients to identify drivers, characteristics and trends in the concerning air transport market. We offer an in-depth analysis service of air passenger and air cargo markets for better informed decision making. In addition, we conduct Marketing for our clients and advise them on understanding their customers’ needs, identifying potential markets and segmenting, and developing marketing strategies.
Civil Aviation Authorities
We are proud of our working relationship with the regional Civil Aviation Authorities who are responsible for the oversight and regulation of civil aviation in their countries with a focus on aviation safety, security, airspace management policy, economic regulation and other areas.
We work with number of Airlines in the East African region. We advise them on strategic planning, sales and marketing strategies, cost analysis, pricing and revenue management, passenger and cargo demand forecasting, feasibility study, start up, business modelling and benchmarking.
We work with airports in the East Africa region on Airport strategic planning, Route developments, Airport privatisation, Safety/Security and improving commercial/ operational performance while increasing Airlines and Passengers satisfactions.
Ground Handling Agencies
We closely work with Ground Handling Agencies who provide all ramp services including, but not limited to, baggage handling, refueling, loading and unloading passengers and goods. We assist them with Customer services, Airside safety and security as well as customer services.
We collaborate with number of institutes, schools, colleges and Universities in the region of east Africa on developing new air Transport Management courses and/or updating and maintaining the existing ones. In addition, we cooperate Universities on Aviation related researches.
We work with Travel Agencies in the region to provide seamless services to their customers. We train them on Customer services, Fares and Ticketing, Billing and Settlement Plan (BSP), Global Distribution Systems (GDS) including Galileo, Amadeus, Sabre and SITA.
Airport Road, Hargeisa, Somaliland.