Airport Operations

An airport operator should ensure that all operational personnel are trained and competent to operate in those safety-critical areas. There are many activities that are performed on the airside area of an airport and an understanding of these is essential for a safe and efficient conduct of aircraft and vehicle movements. By taking up this course you will gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

Cabin Crew

This course will provide learners with a further and deeper understanding into working as an airline cabin crew. You will study a variety of subjects on this course including the role and responsibilities of cabin crew on board an aircraft; airline health, safety and security on the aircraft and at the airport; aviation terminology and world geography; aviation medicine and emergency procedures. You will develop your communications skills and understand how to deliver excellent standards of customer service.

Passenger Services

By taking this course you will understand the unique operating environment and requirements of staff engaged in passenger service occupations. Identify the skills and characteristics required for passenger service agents to be effective. Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents. Demonstrate an understanding of the written skills [and standards] required of passenger service agents. Describe the essential features and equipment encountered in a passenger service agents environment. Describe the service standards required of passenger service operatives

Travel Agent

Travel Agents book airline tickets, hotels, and holidays on behalf of their customers, helping them plan every aspect of their trip to ensure that they’re getting the most of their time away. The course guides you the ways of becoming a travel agent and introduces you with the popular destination countries, tour and niche products, travel industry laws and regulations, and more.

Fares and Ticketing

You will learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible. With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers’ trust

Flight Dispatcher

You will learn duties, responsibilities, and local and international aviation regulations. You will be proficient in meteorology, emergency systems and procedures, security, communications, air traffic control, navigation principles and systems, instrument approach procedures, charting, airspace, aerodynamics, aircraft systems and performance, extended range operations, terrain driftdown, weight (mass) and balance, minimum equipment lists, configuration deviation lists, international ops, regulations, icing, flight planning, fuel conservations, human factors, dispatch resource management and practical dispatching. You will be familiar with operation control/dispatch software such as flight planning systems, crew scheduling, airport analysis/aircraft performance analysis, NavData, Electronic Flight Bag (EFB) and other related products.